Centium Suite 2010 - CCS 2.2

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).
CENTIUM CCS provides several distinct and important benefits. All of which are interrelated, to: improving customer service, increasing efficiency and reducing costs, and improving management and reporting.

CENTIUM CCS reducing hold times, letting callers know how long they’ll be waiting, and connecting them to the right agent or department the first time will all improve customers’ perception of your company.